Returns and Exchanges

 

Customer must have the original receipt to receive a refund.

 

Refunds can only be given in the method originally used for purchase.

If the original payment method is not available, the full amount of refund may be given in store credit at the discretion of the Store Manager.

A valid photo ID must be present for all  refunds.

Please note that in-store purchases must be returned in-store. Any in-store purchases returned by mail can only be refunded with store credit. Please email us at mtsu@textboookbrokers.com prior to shipping.

 

Merchandise

Items in original, unopened packaging, and with tags still attached, may be refunded within 10 or exchanged within 30 days of the original purchase date--EXCLUDING textbook and course material(s).

 

Textbooks

This includes, but is not limited to: textbooks, iclickers, access codes, and course readers.

These items, in resalable condition, may be refunded with receipt only until January 18th, 2019

Items purchased after these dates are final.

Online students must have their returns postmarked by the final day of the return date. Shipping fees are to be covered by the student. Textbook Brokers is not responsible for any items lost or damaged in transit.

Open or used computer software and access codes are non-returnable. Used books, and new books in original packaging, can be returned for full purchase price before the return deadline. Any new books returned out of their original packaging or no longer in 'new' condition will be refunded at a used book value (subject to manager approval). Any 'new' condition textbook rental returned with a rental sticker will be charged a 30% restocking fee.

 

Online Return Policy

We are happy to accept returns for any items purchased online through the Cal Student Store, only with prior return authorization and is within 30 days of purchased.

Please email us at mtsu@textbookbrokers.com before shipping any items back for a refund.

Online orders purchased for in-store pickup are ineligible for refund if not claimed by the return deadline.

In order to receive a full refund, purchases must be postmarked by the return deadline.

 

*Gift card purchases are final purchase, all sales final and non-refundable. Please note that the original cost of shipping will not be refunded unless prior authorization has been given.

The item must follow all requirements of in-store returns (see Refund Policy above). Return package must include original receipt of purchase, all tags, and original packaging, and all items must be in original, resalable condition.

Return shipping is at the cost of the customer, unless it is due to the error of Textbook Brokers and proper authorization has been obtained.

 

Send returns/exchanges to:

TBB Returns
Textbook Brokers
1321 Greenland Drive
Murfreesboro, TN 37130