Returns and Exchanges
Refunds can only be given in the method originally used for purchase.
If the original payment method is not available, the full amount of refund may be given in store credit at the discretion of the Store Manager.
A valid photo ID must be present for all refunds.
Please note that in-store purchases must be returned in-store. Any in-store purchases returned by mail can only be refunded with store credit. Please email us at email@example.com prior to shipping.
Items in original, unopened packaging, and with tags still attached, may be refunded within 10 or exchanged within 30 days of the original purchase date--EXCLUDING textbook and course material(s). All clearance merchandise is final sale.
Textbooks & Course Materials
This includes, but is not limited to: textbooks, iclickers, access codes, and course readers.
Fall 2021 course materials, in resalable condition, may be refunded if returned by Friday, August 27th, regardless of the date purchased.
Items purchased after these dates are final.
Online customers must have their returns postmarked by the final day of the return date. Shipping fees are to be covered by the customers. Textbook Brokers is not responsible for any items lost or damaged in transit.
Open or used access codes are non-returnable. Used books, and new books in original packaging, can be returned for full purchase price before the return deadline. Any new books returned out of their original packaging or no longer in 'new' condition will be refunded at a used book value (subject to manager approval). Any 'new' condition textbook rental returned with a rental sticker will be charged a 30% restocking fee.
These items must be returned within 10 days from original purchase date for a full refund or you have not view or printed, in total, more than 30% of the Ebook. Cengage Unlimited are NON-REFUNDABLE once the access code has been redeemed.
Online Return Policy
Please email us at firstname.lastname@example.org before shipping any items back for a refund.
Online orders purchased for in-store pickup are ineligible for refund if not claimed by the return deadline.
In order to receive a full refund, purchases must be postmarked by the return deadline.
*Gift card purchases are final purchase, all sales final and non-refundable. Please note that the original cost of shipping will not be refunded unless prior authorization has been given.
The item must follow all requirements of in-store returns (see Refund Policy above). Return package must include original receipt of purchase, all tags, and original packaging, and all items must be in original, resalable condition.
Return shipping is at the cost of the customer, unless it is due to the error of Textbook Brokers and proper authorization has been obtained.
Send returns/exchanges to:
1321 Greenland Drive
Murfreesboro, TN 37130